Shipping & Returns
Last updated: 1 October 2026
From our shelves to your altar — here is how your sacred essentials travel to you, and what we do if something is not right.
1. Order Processing
Orders placed on the Site or confirmed over WhatsApp are processed on business days (Monday to Saturday, 10:00 AM – 6:00 PM). Orders are typically packed and dispatched within 1–2 business days of confirmation. During festival seasons and sale periods, dispatch may take slightly longer — we will keep you informed on WhatsApp.
2. Shipping Charges
- •Free pan-India delivery on orders above ₹999.
- •A flat shipping charge of ₹50 applies to orders of ₹999 and below.
- •Cash on Delivery (COD) is available at select pin codes; availability is shown during checkout.
3. Delivery Timelines
We ship across India through trusted courier and logistics partners. Once dispatched, delivery usually takes:
- •3–5 business days for most cities and towns.
- •5–7 business days for Northeast India and remote locations.
4. Track Your Order
You will receive updates on WhatsApp as your order moves from confirmation to dispatch. For any delivery query, message us on +91 73843 54252 with your order details and we will promptly respond.
5. Returns & Exchanges
We stand behind every product we pack. You may raise a return or exchange request within 7 days of delivery if:
- •The product arrived damaged, leaking or broken in transit.
- •You received a wrong or missing item.
- •The product differs materially from its description on the Site.
For hygiene and safety reasons, opened or used perfumes, attars, soaps and consumables cannot be returned unless defective. Please keep the original packaging and share photos of the issue when raising a request — it helps us resolve things faster.
6. Refunds
Once a return is received and verified, refunds are processed to the original payment method within 5–7 business days. For COD orders, the refund is issued via UPI/bank transfer to details you provide. Shipping charges on returned orders are non-refundable unless the return is due to our error.
7. Damaged in Transit?
Please note the condition at delivery time where possible and contact us within 7 days. In most cases we will simply re-dispatch a replacement at no cost, so you are not left without your pooja essentials.
8. Contact Us
Questions about shipping or returns? Write to radhamadhavkunjcollective@gmail.com or message us on WhatsApp at +91 73843 54252. Radha Madhav Kunj, Fatehpur, Asansol, West Bengal, India.